We pride ourselves on being flexible and do accept last-minute requests, depending on the service you are requesting and our availability. If a full walk isn't possible, one of our team members should be able to stop by your house for a brief relief break or a short private walk, provided we have the capacity.

walk rain or shine (or snow!). In cases of extreme weather, your dog’s walk time may be slightly different than usual due to affected driving conditions. However, road closures and unsafe driving conditions are out of my control. If driving conditions are deemed unsafe, or if temperatures are too high or too cold for your dog's safety, I reserve the right to terminate the service for that day. If walks are not possible due to extreme temperatures, I can provide brief outdoor relief breaks instead.

We prioritize both security and convenience when arranging access to your home. A fob/key and parking are essential for us to perform our services in a timely manner. Here are the options we offer: Key Exchange: During our initial consultation, you can provide us with a key to your home. We will securely label and store the key when not in use to ensure its safety. Lockbox: This can be placed in a secure location outside your home. You provide us with the code, and we access the key as needed. Smart Lock: If you have a smart lock, you can grant us temporary access codes that we can use for the duration of our services. This option allows for easy and secure access without the need for physical keys. Building Concierge: If you live in a building with a concierge or front desk, you can arrange for them to provide us with access based on your authorization. We ensure that all keys, codes, and access details are handled with the utmost confidentiality and care. Your security and peace of mind are our top priorities. If a parking stall isn’t provided or available, and access to the building is not granted, extra charges may apply for the additional time spent locating these.

Yes, we are happy to offer morning, evening, weekend, and holiday walks and drop-in visits, subject to walker availability. Please contact us to check our schedule and make arrangement

If you need to request a specific time, we will do our best to accommodate it within our scheduling constraints. We require a 3-hour window for appointments. This timeframe allows us to manage various factors, such as inclement weather, drying off dogs after rainy or snowy days, varying travel times between clients, and ensuring each pup receives the affection and care they deserve throughout the trip. Additionally, this window helps us remain flexible to handle any emergencies, seasonal road closures, and construction delays that may arise.

For all walks, whether private or group, we walk the dog(s) in your neighborhood, nearby trails, or parks. All walks take place in either North or West Vancouver. The specific location depends on the dogs scheduled for that day, the starting and ending points of the route, as well as factors such as weather and time of day.

Yes. If your dog is very nervous around other dogs, we can provide solo walks. However, one of the biggest benefits of group dog walking is how much it can improve your dog’s socialization. If your dog is nervous but non-aggressive, we can start with solo walks and gradually introduce them to an appropriate group of friendly dogs, a little at a time. We are often amazed at how quickly dogs gain confidence and settle into group walks with some support from our experienced dog walkers.

We offer a complimentary 30-minute consultation (meet and greets) at your home, with no obligation to hire us. This gives you the opportunity to ensure we are a good fit for your pup.

We require that all dogs participating in group walks be up-to-date on their vaccinations, spayed or neutered if over 1 year of age, free of all parasites (fleas, ticks, mites, worms) and any contagious skin conditions, as well as any other infectious illnesses (kennel cough, giardia, etc.). Please note that if your dog develops any infection or illness, I can continue walking them and switch them to private walks if necessary depending on circumstances.

We do! Whether it’s walking your dog down the aisle, feeding fish, watering plants, or making sure meds are taken on time, we’re all about the extra touches that go beyond the basics. Just ask—we’re happy to help.

In an emergency, we will contact you immediately to discuss the situation. If we are unable to reach you and urgent veterinary attention is required, we will take your pet to your nominated veterinary practice or, if necessary, to the nearest available vet depending on the circumstances.

Walks/Training We require 24hrs notice Boarding/In Home Pet Sitting Upon cancellation, please be advised that a seven-day notice is mandatory for non-peak times, and a fourteen-day notice is required for peak times, including holidays and long weekends. Failure to adhere to these notice periods will result in a charge equivalent to the total booking price. Additionally, changes or cancellations to the start or end dates within the specified timeframe will result in charges for the respective days.

As a result of heightened demand for pet-care services during holiday periods, stays and services encompassing the following dates will be subject to our Holiday Rate: February 15-17, April 18-21, May 17-19, June 28-July 1, August 2-4, August 30-Sept 1, September 30, October 11-13, November 11, December 20-January 3

Initial Consultation: We start witha 30-minute complimentary consultation where we meet you and your dog. This allows us to understand your dog's temperament, any special requirements, and your expectations. Client Information Form: You'll complete a detailed form providing us with I essential information about your dog, including bit not limited to medical history, dietary restrictions, and any behavioral concerns. Agreement and Scheduling: We review our policies, terms of service, and pricing with you. Once agreed upon, we finalize the schedule that works best for you and your dog. Trial Walk: We schedule a paid trial walk (Private Walk 1 Hour) to observe your dog's behavior and comfort level with our walker. This also helps your dog get acquainted with us. Customized Walking Plan: Based on the consultation and trial walk, we create a personalized walking plan tailored to your dog's needs, including duration and any specific instructions. First Official Walk: We start with the first official walk, ensuring to provide feedback and updates. Ongoing Communication: We maintain regular communication and provide photos to update you on your dog's progress and any observations, ensuring your continued satisfaction and your dog's happiness.