Question 1

Do you take last-minute walk requests?

Accepted Answer

We pride ourselves on being flexible and do accept last-minute requests, depending on the service you are requesting and our availability. If a full walk isn't possible, one of our team members should be able to stop by your house for a brief relief break or a short private walk, provided we have the capacity.

Question 2

Will you cancel walks if the weather is poor?

Accepted Answer

walk rain or shine (or snow!). In cases of extreme weather, your dog’s walk time may be slightly different than usual due to affected driving conditions. However, road closures and unsafe driving conditions are out of my control.

If driving conditions are deemed unsafe, or if temperatures are too high or too cold for your dog's safety, I reserve the right to terminate the service for that day. If walks are not possible due to extreme temperatures, I can provide brief outdoor relief breaks instead.

Question 3

How do you get access to my home?

Accepted Answer

We prioritize both security and convenience when arranging access to your home.  A fob/key and parking are essential for us to perform our services in a timely manner.

Here are the options we offer:

Key Exchange: During our initial consultation, you can provide us with a key to your home. We will securely label and store the key when not in use to ensure its safety.

Lockbox: This can be placed in a secure location outside your home. You provide us with the code, and we access the key as needed.

Smart Lock: If you have a smart lock, you can grant us temporary access codes that we can use for the duration of our services. This option allows for easy and secure access without the need for physical keys.

Building Concierge: If you live in a building with a concierge or front desk, you can arrange for them to provide us with access based on your authorization.

We ensure that all keys, codes, and access details are handled with the utmost confidentiality and care. Your security and peace of mind are our top priorities.

If a parking stall isn’t provided or available, and access to the building is not granted, extra charges may apply for the additional time spent locating these.

Question 4

Can you do evening, weekend walks, and drop-in visits, including holidays?

Accepted Answer

Yes, we are happy to offer morning, evening, weekend, and holiday walks and drop-in visits, subject to walker availability. Please contact us to check our schedule and make arrangement

Question 5

Can I get an exact time for my dog walks?

Accepted Answer

If you need to request a specific time, we will do our best to accommodate it within our scheduling constraints. We require a 3-hour window for appointments. This timeframe allows us to manage various factors, such as inclement weather, drying off dogs after rainy or snowy days, varying travel times between clients, and ensuring each pup receives the affection and care they deserve throughout the trip.

Additionally, this window helps us remain flexible to handle any emergencies, seasonal road closures, and construction delays that may arise.

Question 6

Where do you take the dogs for walks?

Accepted Answer

For all walks, whether private or group, we walk the dog(s) in your neighborhood, nearby trails, or parks.

All walks take place in either North or West Vancouver. The specific location depends on the dogs scheduled for that day, the starting and ending points of the route, as well as factors such as weather and time of day.

Let’s chat!

Do you take last-minute walk requests?

Will you cancel walks if the weather is poor?

How do you get access to my home?

Can you do evening, weekend walks, and drop-in visits, including holidays?

Can I get an exact time for my dog walks?

Where do you take the dogs for walks?

FAQ's

DOG WALKING | PET CARE
NORTH & WEST VANCOUVER

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Let’s chat!

Do you take last-minute walk requests?

Will you cancel walks if the weather is poor?

How do you get access to my home?

Can you do evening, weekend walks, and drop-in visits, including holidays?

Can I get an exact time for my dog walks?

Where do you take the dogs for walks?

FAQ's

DOG WALKING | PET CARE NORTH & WEST VANCOUVER

FOLLOW US

BOOK NOW

DOG WALKING | PET CARE
NORTH & WEST VANCOUVER